No cancellation and no refund once the payment is done and the order is confirmed. Please check the volume, quantity and delivery address carefully before you pay.
Before you pay
You can change or abandon an order freely until the payment is completed. Nothing is charged until you pay.
After payment
- An order cannot be cancelled after the payment is successful and the order is confirmed.
- Money paid for a confirmed order is not refunded, including for change of mind, wrong volume chosen or wrong quantity.
- If the address is wrong, contact us on WhatsApp before the book is dispatched and we will correct it.
When you do get your money back
- Payment failed but money was deducted: if no order was created, the amount is returned to your account automatically by Razorpay / your bank, usually within 5–7 working days.
- Paid twice by mistake for the same order: the extra payment is refunded to the original payment method within 7 working days of you telling us.
- We cannot supply the book (out of stock or delivery not possible to your PIN code): we refund the full amount to the original payment method within 7 working days.
Damaged, wrong or missing book
If the book reaches you damaged, a wrong volume is sent, or pages are missing, send photos of the parcel and the book on WhatsApp within 7 days of delivery with your order ID. We will send a replacement free of cost. Replacement is offered in place of a refund.
Free app content
Notes, quizzes, free mock tests, sample pages and videos in the app are free, so no refund applies to them.
DMER / DHS Special (one-time lifetime access)
- The first sample paper in each series (Nursing papers, MPSC-pattern papers, Nursing mocks and MPSC-pattern mocks) is free.
- One ₹200 payment unlocks all remaining DMER / DHS Special papers and mocks, all four subjects, practice questions, section tests, learning centres and high-yield notes permanently on the purchasing account.
- This is a one-time payment only. There is no automatic renewal, subscription, recurring debit or expiry. Premium does not include DMER / DHS Special content.
- Content opens on your account as soon as the payment is successfully verified. If you were charged but it did not open, or were charged twice for the same purchase, WhatsApp us your payment ID so we can verify access or refund the duplicate payment to the original payment method.
- Because digital content opens immediately, there is no refund after it has opened. If you were charged but it did not open, or you were charged twice for the same item, WhatsApp us your payment ID: we will open it or refund the extra payment to the original payment method within 7 working days.
Premium subscription
- When paid Premium is available, it is shown with its price before you pay. You can cancel automatic renewal at any time on the Premium page.
- Cancelling stops all later renewals; Premium stays active until the end of the period already paid for.
- A renewal charged after you cancelled, or charged twice for the same period, is refunded in full to the original payment method within 7 working days of you telling us.